Refund policy

  • TETIAJ PRIVATE COLLECTION

    Return & Refund Policy

    Luxury Without Limits. Walk Bold. Walk in Purpose.

    At TetiaJ Private Collection, we take pride in offering distinctive Italian-made luxury footwear and accessories. Customer satisfaction and exceptional service are important to our brand.

    14-Day Return Policy

    Customers may request an eligible return or exchange within 14 calendar days of receiving their order.

    To qualify, merchandise must be unworn, unused, and returned in its original condition with all packaging, labels, and accessories included.

    Size Exchanges

    We understand that finding the perfect fit is essential.

    Size exchanges may be requested within 14 days of delivery, subject to product availability and manufacturer approval.

    Items must be unworn and in their original condition.

    Damaged, Defective, or Incorrect Merchandise

    Please inspect your purchase upon delivery.

    If your item arrives damaged, defective, or different from what you ordered, contact TetiaJ Private Collection promptly with your order number, a description of the issue, and clear photographs.

    Verified product defects or fulfillment errors will be addressed through an appropriate replacement, exchange, or refund at no additional cost to the customer.

    Refunds

    Once an eligible return is received and inspected, customers will be notified of the approval or rejection of their refund.

    Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution.

    Return Shipping

    Return instructions and the appropriate return destination will be provided after a return request is approved.

    Any applicable return shipping charges will be disclosed before the customer proceeds. Customers will not be charged return shipping for verified defective or incorrectly shipped merchandise.

    How to Request a Return

    Please contact TetiaJ Private Collection through our website’s Contact page within 14 days of delivery.

    Include your order number, the item purchased, and the reason for your request.

    Please do not return merchandise without receiving return instructions.

    Our Commitment

    TetiaJ Private Collection is committed to delivering a luxury shopping experience built on distinctive design, quality, and attentive customer service.

    TetiaJ Private Collection

    Italian-Made Luxury. Exclusively Yours.

    Walk Bold. Walk in Purpose.